November 1st, 2007

Follow-up regarding today's downtime

Relaying more information as we receive it: the cause of the outage was due to a Cisco IOS bug dealing with HSRP. Unfortunately, it should have been circumvented and can be attributed to human error during the maintenance procedure. We’re meeting with the datacenter leads next week to discuss the issues of the past week and what is being done to correct them. There’s also discussion of moving the core cutover up, keep an eye on the blog/forum for any news on that front – we’ll send an email if it is happening sooner than expected. Again we are truly sorry for an unacceptable round of outages. As always, please contact us if you have any questions or concerns.

Posted by matt Filed in notification

5 Comments

  1. March 17th, 2008 at 10:00 PM stubblechin

    Oh man, I hate those Cisco IOS bugs dealing with HSRP. They totally cramp my style. (I’m glad that you have to know what that means, and I don’t. I got enough on my plate…)

  2. March 17th, 2008 at 10:00 PM Lex

    I’m as upset with the downtime as you are, but I’m very happy to see how you’re handling it. Tons better than my old hosting provider.

  3. March 17th, 2008 at 10:00 PM Kevin

    Can you host the blog on a separate DC than the one you use for the main site/customers? That way if the servers go down, we can at least follow the updates here.

  4. March 17th, 2008 at 10:00 PM PickledOnion

    Kevin,

    Don’t forget we have http://status.slicehost.com which is an offsite area for such eventualities.

    If we have network issues, we place notices there. The blog is really for follow up explanations and details of what may have happened.

    PickledOnion.

  5. March 17th, 2008 at 10:00 PM Chris Anderson

    Thanks for keeping up with us.. although I felt tonights downtime before hearing about it via Twitter. Tumblr was shaky too, so maybe it’s the net.

    Any word on the DOS stuff?

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