February 25th, 2007
Emergency Core Maintenance 2/26 0830-1100 GMT
Major apologies everyone – we just got a heads up from our NOC that a core router software upgrade is taking place tonight from 0230-0500 CST. This is NOT how we typically handle maintenance, but this is coming from upstream.
Cisco has been onsite all weekend (tracking down the issue from the problem last Friday) and has determined it is an IOS bug that requires an upgrade. They are focusing on us specifically to ensure availability and minimize downtime by moving us between the core routers, but there still maybe be network outages of approximately 5 minutes.
We are obviously very frustrated with the entire situation. However, this upgrade is for the best and should prevent future problems. We will likely be onsite during the upgrades, so please contact us with any questions. Thanks everyone for your patience.
chat.slicehost.com will redirect you to the Campfire chatroom for updates.
update – I had the GMT conversion incorrect.
March 17th, 2008 at 10:00 PM matt
Maintenance went as planned, however we have heard from the NOC and Cisco that it did not fix the bug they needed fix. We’ll keep everyone posted.