Slicehost

Adding to last week's announcement, we are happy to introduce a 32-bit image for CentOS 5.4 that is now available in the SliceManager.

This image was created in the same manner as the previous 32-bit images and for this reason, will carry the beta label as well.

I want to thank Major from the RackspaceCloud Operations team in addition to Seth Vidal from the Fedora Project, for working together to make this image available.

If you have any questions or concerns, please visit with us in SliceChat at any time.

Following requests for 32-bit images I am pleased to be able to offer 32-bit images for Ubuntu Hardy, Jaunty and Karmic as well as Debian 5.0 (Lenny).

We had a discussion on our forums surrounding the images and we have labelled them as 'beta'.

The reason for the beta label is we have created a 64-bit Slice and kernel with a 32-bit userland. This means that if you installed apache with an 'aptitude install apache2', the 32-bit version will be pulled from the relevant repository and installed on your Slice. In addition, it also means you are able to natively run 64-bit executables.

Unfortunately, 64-bit versions of RPM-based distributions such as CentOS and Fedora do not have 32-bit ELF support in /sbin/init, so we are unable to offer similar images of these distributions at this time.

To add a 32-bit Slice, head to the Slicemanager and click 'Add a Slice' and select your preferred distro from the image dropdown.

As always, we are available 24/7 in our chatroom should you have any questions.

Cheers, Paul

Edit: I clarified the sentence regarding 32-bit ELF support as it was possibly causing some confusion

Wow. We've had a mad 24 hours but we are very pleased to announce we have a shiny new Ubuntu Karmic Koala Slice image up and running.

If you want to try it, then log into the (Slicemanager) and fire up a new Slice or you could rebuild your current Slice with a fresh Koala image (remember a rebuild will wipe the Slice though!).

The kernel issues we talked about yesterday have been solved by the wonderful Systems Team. If you happen to be in our IRC lounge (Freenode, #slicehost) then do send a wave of thanks to RackerHacker and Ant. They have worked their little socks off on this one and have done a great job.

I think you know we don't recommend upgrading a distro from the command line but, hey, if you want to, then the latest kernel will allow you to do just that.

For those that do decide to go the command line route, then you will want to upgrade the kernel, via the Slicemanager, before you upgrade the distro. Good luck!

Thanks for your patience and support while we sorted out the kernel issues. It goes without saying (although I'll just go ahead and say it anyway) that if you have any issues then let us know. The best ways of getting in touch are to open a ticket via the Slicemanager or to join us in our chatroom 24/7.

Cheers, Paul

IMPORTANT NOTICE - PLEASE READ:

Ubuntu is our most popular distro and we expect a keen uptake once Karmic Koala is released tomorrow (29th Oct 2009).

However, I wanted to take this chance to give you a warning that you should wait to upgrade your Ubuntu Slice, via the command line, until we have a kernel that works with the new release. We are working hard behind the scenes to make sure there will be a working, reliable kernel but it may take us a few days to get this ready.

If you do upgrade via the command line, then your Slice WILL NOT boot!

To recover your data you will need to enter rescue mode and transfer your data.

PLEASE BE WARNED!

We are working hard to get a viable release out as soon as possible and you should wait until we have an official Ubuntu Karmic Koala distro before attempting to upgrade your Slice by hand. As an aside, we never recommend upgrading a Slice via the command line anyway.

If you have any questions or concerns then please do send us an email (support@slicehost.com) or open a ticket via the Slicemanager (under the Help tab) or come and chat to us, 24/7, in our chatroom.

Thanks for your patience and we will get a working Ubuntu Karmic Koala out as soon as we possible can.

Paul.

UPDATE:

Thursday, 29th Oct 2009:

So we have a working kernel and we are going to be abusing it pretty hard over the next 24 hours to make sure it comes up to Slicehost standards!

We hope to get it out tomorrow (Fri, 30th Oct) afternoon, US Central time.

Any changes and I'll let you know.

Cheers, Paul

Until now, if you needed a different kernel for your Slice, you had to enter a ticket. Although the process was quick and relatively painless, we wanted to make things even easier.

We are happy to say that you can now select which kernel you would like for your Slice right from within the Slicemanager. This means there will be no delay in changing the kernel and you can swap them around as you see fit!

We tweaked the Slicemanager display to make things a little easier. Let's see what the Slice information page looks like:

Kernel Selection:

To change the kernel, click the 'kernel' link and then select your preferred version. As noted in the Slicemanager, this will immediately reboot your Slice into the new kernel:

That's it, done.

As always, do come into our chatroom if you have any questions. See you there!

PickledOnion

The blog has been a little quiet as of late, but we've been busy working on several updates.

CentOS Updated

CentOS was recently updated to version 5.2, now available for new Slices and rebuilds. (If you want to upgrade an existing CentOS installation you'll have to do so using the standard CentOS upgrade path.)

Newer Kernels

We have added support for newer 2.6.24 derived kernels. Currently all new slices are built with these kernels, if you'd like to update any existing slice, let us know via a support request.

SliceManager Security Updates

We've been hard at work on the SliceManager, fixing bugs and adding features. Community feedback has been an invaluable resource, notably in a recent discussion in the SliceForum regarding SliceManager security. We have several options on the table, most of which are still under discussion, but we decided to push out a couple of simple ones right away:

• Notify me on SliceManager login failures
• Send Slice root password via email

These can be found under Accounts > Security Preferences. Additionally, we now only allow up to 3 login failures in 30 minutes, significantly reducing the possibility of a brute force break-in to your SliceManager account.

Several updates and features are on the horizon, so stay tuned. If you have any feedback, feel free to leave a comment, forum post, email, or drop by our chat.

Since we first unveiled the API, we have had excellent feedback and suggestions from many of our users. The first release only had support for DNS zones and records, which, as our clamoring customers let us know, was not enough!

So today, I am pleased to announce version 1.3 of the API which includes support for creating, rebooting, and rebuilding Slices. This will allow for quick and easy deployment, taking us another step in the direction of user-specified automation.

This is the first step to adding Slices to the API, which brings along several caveats:

• Slices cannot be deleted using the API
• OS Images available are currently only public images; you cannot yet build or rebuild from backups

Also note that the charges for new Slices are prorated the same as in the SliceManager.

The future of the API will is dependent on the feedback we receive; What is most important to you? Please let us know how we can improve our service, and we will do our best to make it possible.

Most of you are familiar with Pickled Onion’s famous articles and tutorials site. Wanting to hit some topics in greater detail, he’s been working on ebooks designed for those new to the Slicehost community. The first batch covers SliceManager:

• Slicehost Account Creation and Login
• Slicehost Account Management
• Slice Administration
• SliceManager DNS Administration

We hope those of you using our services for the first time find these books helpful. Please let us know what you think and send ideas for more topics. And a big cheer for Pickled Onion who put these together!

Lot’s of buzz for the new Mac app ExpanDrive. There’s even a plug on the Textmate blog, where folks have been clamoring for a remote editing solution for as long as I can remember. ExpanDrive allows you to mount SFTP servers in finder, making remote work easier. Gruber says:

For many typical tasks, ExpanDrive is far more convenient and seamless than a standalone client like Interarchy or Transmit. You don’t have to worry about uploading or downloading, it works more like a USB flash drive — you just save and open files directly. If you open remote files checked out of an SVN (or other revision control system) repository, you can use the built-in SVN commands in BBEdit or TextMate, just as though the files were part of a repository checked out on your local drive.

And everyone comments on how fast and easy it is to use. If you’ve been working on your Slices’ apps via SFTP, this could be the tool you’ve been waiting for.

Update – Jeff from Magnetk sends a $5 off coupon for Slicehost customers. It’s good for the first 50 users and lowers the price to $24. Coupon code: ZQCGHPX2LEGFLFI6

A couple of weeks old, but I wanted to mention SysAdmin’s Chronicles extensive review of Slicehost and the new SliceManager . It covers interacting with a Slice and has several great screenshots. A great article for people considering our services.

It took a while to get going thanks to some last minute bugs and an edge rails change that bit us, but the new SliceManager is live, as is the revamped backend powering it. We haven’t talked about this rewrite, namely because we’ve been working like dogs to get it out the door. Here are some highlights of the new software and how it affects you.

Slices

• The design of SliceManager has changed – we streamlined the UI for the growing number of customers working with multiple slices for different projects.
• You can add a slice quickly from the front page, previously this was buried under the Account tab.
• Clicking a slice’s name from the master list allows you to work with it.
• The web-based console now supports multiple windows, which was a bug in the previous version.
• The stats page now allows you to retrieve a snapshot of your slice’s performance and review a list of previous stats for comparison.
• Backups won’t look different, but they are under the microscope and we’ll be changing them in the future. Please note, for the next week old daily and weekly are unusable via SliceManager, as they’re being overwritten to be compatible with the new system. We still have them, you can email us if you need one restored. Ditto for snapshots.
• A big user request – you can rename a slice at anytime!
• Reboots and resizes stay the same, but now have progress metrics to show you how far along they are.
• In addition to Rescue mode, you can also reset a slice’s root password should you lock yourself out (that never happens, right?).
• Drumroll please – extra IP’s. They’re $2/month, you’ll need to email us to allocate them and please provide justification.

Adding, removing and resizing Slices

• Adding/upgrading a slice stays the same – you’re billed a prorated amount based on the number of days remaining in your billing cycle.
• Previously removing/downgrading a slice would affect the next billing cycle (you wouldn’t be billed). Now, when you remove/downgrade a Slice, a credit is applied to your account (minus one day). For example, you need a 1GB Slice for a week and you’re halfway through a billing cycle – you’d be charged $35 (half of $70). A week later you’re finished and delete the Slice – you’d receive a credit of ~$17.50. So the most you’re on the hook for at any given time with a new Slice is 1 day. Not quite hourly billing ala EC2 but a step in the right direction ;)

DNS

• We did away with the easy/advanced DNS distinction, since most users preferred the advanced interface. Now there is a dedicated DNS tab where you can handle zones, records and reverse DNS.
• We increased the length of the data field, which should help with DKIM records.
• There is no longer a delay between entering/editing a record and its propagation to our DNS server. We used to sync records between SliceManager and DNS servers, now all of the records are manipulated via a REST API on top of the DNS server.

Help and Support

• We removed the emergency pager, since our monitoring system alerts us of trouble preemptively.
• You can review previous support requests, before contacting us for a new issue.

Account and Billing

• The Email & Password display allows you to edit your login password and email address, which is now separate from the billing email address and information. This should help people who use a corporate card for billing and invoicing, but have a technical person logging in to interact with slices.
• It’s not quite ready yet, but the groundwork has been laid for allowing multiple users to login and interact with slices via SliceManager. We’re still finalizing how granular the access control will be, so keep an eye out for updates on this feature.
• The Payments, Balance and Invoices page also contains a bunch of information designed to simplify billing. At any time you can see your balance, pending charges to your account, the next billing cycle and your current monthly rate.
• Going forward, invoices are saved, so every time your card is charged you’ll receive an email and can review the invoice in SliceManager down the road.
• If you are carrying a positive balance (from a large prepayment), we’ll send you monthly invoices showing what was deducted from your balance each month.

Future

This rewrite is the culmination of a year’s worth of lessons learned, outstanding community feedback and our plans for the company. You can expect APIs, enhanced slice images and multi-user accounts in the coming months, in addition to some news we hope to share with everyone in the next week.

Pickled Onion’s been hard at work on a new site that went live today. We’ll be using it as a repository of tutorials and technical articles that are full of details, examples and configurations. It’s a supplemental site to the wiki and will focus on common things you might want to do with your Slices.

There are several articles up now on everything from Subversion to Ubuntu upgrades. Let us know what you think, we’re anxiously waiting for you to submit future article ideas.

Our friends at Magnetk have put together a nice deal for Slicehost users interested in SftpDrive. It’s a very handy application for Windows that maps an SSH server as a local drive, creating a network filesystem over SFTP. It will work great with your Slice!

Normally priced at $39, using the coupon code SLICEHOST, you can get a copy for $24. The code works for the first 50 users and there are discounted multi-license options too should you need it for a development team. We’re not receiving any kickbacks for this, it’s just a nifty piece of software, is easy to use and enhances your ability to work with Slices. Thanks again to Jeff at Magnetk for setting this up.

Screencast of SftpDrive in action

We’ve just enabled a new feature that will allow you to resize your Slices.

• via the SliceManager, choose a new Slice size
• resize will begin as soon as resource availability permits
• data is copied from the old slice, preserving your IP
• the synchronization process was designed to minimize downtime
• a notification email is sent on completion and status may be viewed in SliceManager

• upgrades are prorated based on the difference in Slice price and remaining time in the current bill period
• the speed of the process and amount of downtime will vary depending on your system activity and the composition of your filesystem
• the original copy of the Slice is kept for up to a 12 hour verification period

Announcing the birth of a new virtual celestial object.

Open for immigration to all Slicehosters. Feel free to submit your feed. Planet Slicehost is the place to read about what Slicehosters are up to, check it out!

edit – updated to reflect Planet software/links. (2007.09.05)